I am Austeja from Customer Happiness Team. I am a personal development junkie passionate about books, traveling, and meaningful conversations.

So you say you were all ready to take a leap in your personal transformation but couldn’t log in to your Mindvalley account? I get it. Technology stood in between you and your dreams but fret not, we have created this article so you can start learning in a jiffy! Let’s start right here…

1. Have you entered the right login details?

First, make sure that you enter the email ID on our login page which you provided when you signed up. If you are not sure about your password then you can reset by clicking on the Forgot Password? The link just below the Login button. In case your email does not arrive in your inbox please go to point 3 and 4. Bear with me, it’s worth it. I promise.

2. Is your internet connection doing okay?

If there is an error message on the page which says things like "Page is inaccessible or Page cannot be found" then in human language it probably means that your connection is not stable. Try restarting your internet or wait for a while until it returns to its forte.

3. Have you tried using Chrome?

Believe me or not, Chrome is the best choice for your surfing adventures on the internet and our programs work the best in this browser. Safari, Mozilla Firefox, and Internet Explorer are also good choices but if you want a sure bet, go for Chrome. You can download it here.

4. Have you tried clearing your cookies?

Cookies in your browser are pieces of information like credit card details, login name, and password etc. that your browser remembers on certain pages so that you don’t have to.

Sometimes, however, they assume that they know everything better than you (mind you, they are not as smart as humans after all) and so it is necessary to clear them once in a while. Read this article and clearing your cookies will be a piece of cake :)

Alternatively, you can try logging in in Incognito mode with the help of this article.

5. Nothing works?

I know, I know, it’s annoying. But this is why our Award Winning Customer Service Team is always around to help you in absolutely anything you need! Please fill in this Contact Form and tell us more about the issue you have faced! Screenshots are bonus points! ;)

Please tell us:

  • What was the error message you saw?
  • What steps have you already taken? (Because you are awesome.)
  • What device are you using (laptop, phone, tablet, etc.)? Which brand and model?
  • What operating system are you using?
  • What internet browser are you using to login?
     

Once you submit your message somebody from our superhero team will get back to you to save your day and make sure that you can access your account all the life-changing courses in your library! Because we care :)

Thank you for being a part of the Mindvalley Academy community!

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